Get in Touch With Us
If you have a question about a casino we cover, a correction to a payout time we have published, or a complaint you cannot resolve with an operator, this page tells you how to reach the editorial team at Canadian Online Casinos and what we can realistically do for you.
One thing to be clear about first: we are an independent comparison and research publisher. We are not a casino, a payment processor or a regulator. We cannot log into your account, release a pending withdrawal, verify your ID, unlock a bonus or overturn a casino's decision. What we can do is explain how a rule works, point you to the right complaints channel, and correct our own pages when they are wrong.
Email us directly
Email is the only channel we operate. Write to [email protected] and a member of the editorial team will read it. We aim to reply within two business days, and longer for anything that needs us to re-research a casino's terms.
To get a useful answer first time, include:
- The casino name — exactly as it appears on the site, since several brands use similar names.
- The page you were reading — the URL or the heading, so we can check what we actually published.
- Dates — when you deposited, requested a withdrawal, or read the term you are querying. Terms change, and the date tells us which version applied.
- Your province — availability, payment methods and legal standing differ across Canada, so the answer often depends on where you are.
- Screenshots of terms — if a bonus condition or payout limit differs from what we published, the screenshot settles it.
Please do not send account passwords, full card numbers, copies of your passport or driver's license, or banking credentials. We never need them, and no legitimate publisher will ask you for them.
Please note how we are funded
Some links on this site are commercial. If you open an account with a casino after following one, the publisher may earn a commission. That arrangement does not buy a position in our rankings, does not soften a review, and does not stop us publishing a limitation. If you believe a review reads like an advertisement, say so in your email — that is exactly the kind of message we want.
What people write to us about
Payout speed claims
Most of our inbox is about withdrawal timing. A casino advertises "instant" e-wallet payouts; a reader waits four days. Usually the gap is the pending or reversal period, weekend banking hours, or an identity check that had not been completed before the request. Tell us which of those applied and we will explain where the delay sits. Where a casino's advertised speed is consistently contradicted by documented reader reports, we revise the page and date the change.
Bonus terms that do not match our page
Wagering multiples, maximum bet limits while a bonus is active, expiry windows and cashout caps all get changed by operators without notice. If you find a discrepancy, send the screenshot. We treat our own published terms as provisional until re-verified, and we date every verification.
Complaints you cannot resolve
We do not arbitrate. We can tell you the order to work through: the casino's own complaints procedure first, in writing, with a reference number; then the licensing body named in the casino's footer; then, for provincially regulated sites, the relevant provincial authority. Keep every email. Most disputes that go nowhere do so because the player has no written record.
Corrections, suggestions and partnerships
Corrections take priority over everything else. Suggestions for casinos or topics to cover are welcome, though we choose coverage ourselves. Commercial and partnership enquiries should say plainly who you represent; they go to a separate reply queue and never reach the writers assessing the brand.
If your question is about a casino we rank
The brands below come up most often in reader mail, so here is what we can and cannot help with for each. Offers are as advertised by the operator and can change; always read the terms on the casino's own page before depositing.
Betninja
Betninja sits at the top of our list and generates the most questions about the advertised €1,000 + 100 free spins welcome package. The two things readers most often miss: the headline figure is a maximum across a staged offer rather than a single match, and the free spins normally unlock in daily tranches with their own expiry rather than landing all at once. Our editorial rating of 10.0 reflects breadth of games and payment coverage, not payout speed on any individual request.
Limitation: the package is quoted in euros, so Canadian players face currency conversion at deposit, withdrawal or both unless a CAD wallet is available at signup. Ask us and we will explain how to check; we cannot tell you what your bank will charge.
WinnerIsland
WinnerIsland's $2,500 + 100 FS offer is the largest dollar-denominated headline on our list, which makes it the one readers most often query on cashout caps. A large match figure only matters if the maximum withdrawal from bonus funds is proportionate, and that limit is set in the bonus terms, not the banner. Rated 9.9 by our editors for range and support responsiveness.
Limitation: a bonus this size usually carries a correspondingly high wagering requirement and a low maximum bet while it is active. Break the bet cap and the balance can be voided — this is the single most common reason readers email us about a withheld payout.
Cashed
Cashed takes the opposite approach: 100% up to €100. It appears here because a small, simple match is often the faster route to a clean withdrawal — less to wager through, fewer conditions to fall foul of. Editorial rating 9.8. Readers researching quick payouts frequently end up preferring it over the headline-grabbing packages.
Limitation: the ceiling is genuinely low, and the euro denomination raises the same conversion question as Betninja. If you deposit large amounts, the bonus is close to irrelevant.
SlotsGem
SlotsGem advertises 300% up to 10,000 CAD plus 750 free spins — the only headline on our list quoted natively in Canadian dollars, which removes the conversion question. Rated 9.8.
Limitation: a 300% match at that ceiling implies a substantial deposit to reach the advertised maximum, and the playthrough attached to it will be long. Treat the top figure as theoretical.
Where the others fit
| Casino | Advertised offer | Editorial rating |
|---|---|---|
| CoinPoker | 100% Rakeback Deal | 9.7 |
| Vegasnow | 100% up to $100 | 9.7 |
| HugoCasino | Up to A$8,250 + 275 Free Spins | 9.7 |
| Crowngreen | 250% up to €6,000 / $9,000 + 250 FS | 9.7 |
| Slotowl | Up to $1,777 + 777 FS + 50 no-deposit spins | 9.4 |
| CrownPlay | 250% up to CA$4,500 + 350 FS + 1 Bonus Crab | 9.3 |
Ratings are our editors' assessments, not customer review scores, and not a measure of how fast any single withdrawal will clear. Note that HugoCasino's package is quoted in Australian dollars and Crowngreen's in euros and dollars — check which currency your account is opened in.
Money questions we can answer
We cannot see your transaction, but we can explain the mechanics. Broadly, the money side of an online casino has three parts, and readers email about all of them:
- Getting in. Minimum deposits are typically small, but the minimum that qualifies for a welcome bonus is often higher. Deposit below it and the bonus simply does not trigger. Debit cards, bank transfer, e-wallets and Interac-style bank-linked options are the methods Canadian players most commonly encounter; credit card gambling deposits are declined by some Canadian issuers regardless of what the casino accepts. Verify availability at signup rather than assuming.
- Getting out. Withdrawals usually have their own minimum, a daily or monthly ceiling, and a pending period before processing begins. E-wallet payouts generally clear faster than bank transfers; card refunds are slowest. Advertised timings are the operator's claim, not a tested result.
- What it costs. The casino may charge nothing while your bank or wallet still applies a currency conversion margin. If you fund a CAD account through a euro-denominated bonus offer, expect a spread in both directions.
Before any first withdrawal, expect identity verification: photo ID, proof of address, and sometimes proof that the payment method belongs to you. Larger or unusual amounts can trigger source-of-funds questions. None of this is optional, and completing it early is the most effective thing you can do to speed up a payout.
Games, and the other products these brands run
Questions about game fairness reach us regularly. In outline, the catalogue at these sites divides into slots (including progressive jackpot titles, where the top prize pools across players), table games such as blackjack, roulette and baccarat, live dealer rooms streamed with a human croupier, and game show formats built on wheels and studio sets. Outcomes in software games come from random number generators; published RTP tells you the long-run theoretical return and volatility tells you how unevenly that return arrives. Neither predicts a session.
Several operators on this list also run adjacent products — sportsbooks, poker rooms and, in CoinPoker's case, a rakeback structure that belongs to poker rather than casino play. These sit under different terms. A casino welcome bonus rarely applies to sports bets, and poker rakeback is calculated from rake paid, not from deposits matched. If you are writing to us about a bonus, tell us which product you were using.
Legal standing, eligibility and where to get help
Online gambling in Canada is governed federally through the Criminal Code, while the licensing and operation of legal online casinos is handled at the provincial level. That means legal availability genuinely differs depending on where you live, and a site accepting Canadian customers is not the same thing as a site authorized to serve players in your province. Check the licensing details an operator publishes rather than taking "CA players welcome" as proof of anything.
You must be of legal gambling age in your province to open an account, and casinos are required to verify that. We do not help anyone circumvent an age check, a self-exclusion, or a province's rules.
If your message is about your own gambling rather than a casino's conduct, say so and we will reply with support options rather than product information. Provincial self-exclusion programs, operator-level deposit and loss limits, and third-party blocking software all exist and are worth using before a problem becomes entrenched. Gambling is entertainment that costs money; it is not income and it will not fix a shortfall. Readers looking into offshore or non-restricted operators may also want to read our coverage of casinos outside self-exclusion schemes to understand what player protections they would be giving up.
Corrections policy, in one paragraph
Our pages are researched and verified, not tested — we do not deposit or withdraw money to produce reviews, and we do not present operator claims as measured results. Findings that can go stale, such as payout windows and bonus terms, carry a verification date; this page was last fact-checked on Sep 29, 2026 by Connor MacKenzie. If you can show us something is wrong, we will change it and note when.
Send what you have to [email protected]. Short messages are fine — we would rather have a one-line correction than nothing at all.