Frequently Asked Questions

Membership

I just subscribed to A Kitchen Box, what will I receive?

Every month you’ll receive a box curated with a specific theme in mind, introducing you to new artisans, products, concepts, and pairings.

We bring you a full sensory experience with each box containing elements designed to inspire creativity in the kitchen: featured recipe, artisan food product, something useful, free music for your kitchen playlist, art postcard, kitchen wisdom, donation on your behalf, creative packaging, and free shipping.

You’ll also want to take advantage of the blog at akitchenbox.com, which is packed with product information, recipes, artist and artisan introductions, and useful ways to get the most from the items in your box.

When can I expect my first shipment?

A Kitchen Box is like a magazine—it arrives once a month! Boxes ship mid month from our West Coast facility and should arrive an estimated 5 business days after they ship. Tracking numbers available upon request.

When will I be billed for the monthly recurring membership?

When you place your order for A Kitchen Box monthly subscription, you will be billed for your first box immediately. Subscriptions auto renew on your monthly purchase anniversary. Your box ships mid month following successful billing.

What is your cancellation policy?

Monthly members can cancel their AKB subscription at any time. There are no cancellation fees. Simply send us an email at customerservice@akitchenbox.com.

Make sure to send in your cancellation request the DAY BEFORE rebilling, otherwise you will continue to be billed for the following box.

Yearly subscribers may cancel only during the first through fifth months of their subscription. After this date, yearly subscribers are not eligible to cancel their subscription. Yearly subscribers may choose to opt out of auto-renew by contacting us at customerservice@akitchenbox.com. This will prevent your annual subscription from automatically renewing at the end of the year.

Will you tell me what is coming in my box ahead of time?

The surprise is part of the fun! That’s why we keep the box secret until you receive them. Still curious? View our previously released boxes to get an idea of what’s included.

Can I purchase one box at a time?

If you don’t like surprises, boxes are available for stand alone purchase after our subscribers have received their boxes. We don’t want to ruin their surprise.

A Kitchen Box subscription is $30 per month + free shipping; individual boxes are $30 each + $6.50 shipping. You save money by subscribing.

Are there any hidden fees?

Nope—all you pay is your subscription fee. There are no shipping or handling fees for the monthly box.

Is A Kitchen Box available outside the US?

Not yet! But, we hope to expand to international markets in the future.

What are you going to do with my email address?

Your email is safe with us! We ONLY use it to send weekly kitchen inspiration and occasional promotions.

We promise not to fill your inbox with spam. Our goal is to inspire you to see, taste, learn, & try something new every week. To that end, we ship kitchen inspiration to your mailbox via the AKB monthly box and to your inbox via our weekly email.

We will never share your email and you can unsubscribe to emails without affecting your box subscription.

Subscribe

Gift Subscriptions

How do I purchase a gift subscription?

Gift subscriptions can be purchased here!

What are the Gift Subscription terms?

We offer Quarterly, Semi Annual, and Annual Gift Subscriptions (3, 6, and 12 month options).

Can I cancel a gift subscription?

Gift subscriptions cannot be cancelled and are non-refundable BUT they are transferrable.

Can I extend a gift subscription?

Yes, let us know that you’d like to extend your gift subscription by sending a note to customerservice@akitchenbox.com.

Can I send a gift message inside the first gift box?

A gift message can be included in the order notes when you check out. We’ll make sure to include it in your gift recipient’s first box.

When do gift boxes ship?

Tell us when you’d like the first box to ship in the order notes at check out; then consecutive boxes ship mid month.

Allow 48 hours for order processing and 5 business days for the package to be delivered once it has shipped.

What happens when my gift subscription ends?

If you have a gift subscription, it will expire after you receive your last box in the mail. After you receive your last box, you can subscribe and become a monthly or yearly recurring subscriber.

Drop us a note if you have any questions, customerservice@akitchenbox.com.

What if I don't know my recipient's email address for their gift subscription?

Not a problem! If you do not have your recipient’s email address, we do require their shipping address in order to start their gift subscription.

What if I don't know my recipient's shipping address?

If you do not supply your recipient’s shipping address, we will need their email address in order to send them notification of their gift.

Can I receive the first box and give it to my recipient in person?

Yes, of course! Just let us know in the order notes that you’d like the first box shipped to you to deliver at your leisure; then, subsequent boxes to the recipient.

Will I be notified when the first box ships?

Yes! You will receive shipping notification via email when the first box ships!

How will the gift recipient get kitchen inspiration in their inbox?

If you have included their email in the gift order process, they will get weekly emails after they receive their first box.

If their email has been omitted, messaging in their first box will prompt them to join akitchenbox.com.

Give A Gift Subscription